Thank you for your purchase! If you are not satisfied with your order, we are here to help with the return and refund process.
You have 14 days from the delivery date to return your item. To be eligible for a return, the product must:
To start a return, email us at shop@luigicascella.it with your order number and reason for the return. We will reply with detailed instructions.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of the package.
Once the return is received and inspected, we will notify you via email regarding the approval or rejection of the refund.
If approved, the refund will be processed within 7 business days and credited to the original payment method.
If rejected, we will explain the reason, and you can choose to receive the item again.
We cannot accept returns for:
If you have any questions or need assistance, contact us at shop@luigicascella.it. We are happy to help!
You can pay with a credit card and PayPal.
Yes, as long as you return it within 14 days of delivery and in the same condition and packaging in which you received it.
When your order is shipped, you will receive an email with the tracking information. If you don’t see it, check your spam folder.
For any questions or requests, feel free to write to shop@luigicascella.it.
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